OPEN

 Occasionally I have a moan about customer service on me blog. Only fair to drop the odd note in when I’m impressed.  

I bought a personal mobile phone from Vodafone a few months ago. They’ve been brilliant ever since. I popped in today with a bit a of problem on my Nokia N73 and they sorted it out, no fuss. Gave me a load more advice. They were confident, expert, and just pleasant to deal with. They gave me a load of advice on 3G cards to boot which turned out to be very useful.

If anyone from Vodafone picks this up – it’s the Western Road branch in Brighton that were brilliant on this occasion.

Disclosure (sort of): I used to do PR work for Vodafone, but then I also worked for O2 and was in the same division at a PR company that worked with Orange – that’s what a decade and a bit in marketing for media and tech firms does for you. And I’ve been a customer of every network bar 3.