OPEN

My own most memorable experience of this was from a marketer (not one of my clients I hasten to add!) who started yelling in a meeting that people who are on Twitter are sad and should venture out into the fresh air a bit more (I thought it best not to talk about the iPhone…)

Interesting post from Dirk about how social media can make people very, very angry.

People sometimes wish social media would go away. It’s understandable, not everyone appreciates the web’s disruptive power turning their world upside down.

I’ve encountered emotional reactions in meetings often. It’s a tough situation to deal with – but I’ve learned to resist the urge to rationalise, to argue and win a point. Sometimes it’s about an emotional moment, and you have to let the temperature die down a little…